Legal notice

RETAIL POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return from the MAEVARII location of purchase. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Gwen@maevarii.com. Please note that returns will need to be sent to the following address: 187 Gympie Terrace, Noosaville QLD 4566

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Gwen@maevarii.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Gwen@maevarii.com.

 

WHOLESALE POLICY

ALL DUTIES AND IMPORT TAXES ARE PAID BY MAEVARII AND INCLUDED IN THE WHOLESALE PRICE. GST AND DELIVERY COST IS THE RESPONSIBILITY OF THE CUSTOMER PLACING THE ORDER. 

All digital Indent orders received from Sales Agent to (Brand) Maevarii, acting on behalf of Maevarii's terms & conditions are considered confirmed and final. The orders between Sales Agent in representation of the brand (Maevarii) and their (Sales Agent) Retail Customer, and are bound by Two Stewarts Fashion Trading Terms. All orders given to Maevarii ARE LEGALLY BOUND by representing the brand Maevarii TERMS & CONDITIONS, ACCEPTANCE OF WHOLESALE ORDER IS BOUND BY THE BRAND MAEVARII 30% CANCELLATION FEE, Sales Agent are bound by a 30% cancellation fee / as acting on behalf of the brand assets and integrity of the brand. 

ORDER PLACEMENT IS THE SOLE LEGAL RESPONSIBILITY BETWEEN SALES AGENT AND THEIR RETAIL CUSTOMER. ALL ORDERS SUBMITTED TO MAEVARII ARE CONSIDERED A LEGAL CONTRACT BETWEEN MAEVARII AND THE SALES AGENT ACTING ON BEHALF OF THE BRAND MAEVARII TERMS & CONDITIONS WITHOUT EXCLUSION. Agents / customers responsibility to check the order details.  Adjustments to the order must be made in writing within 14 days of placement. ALL ORDERS RECEIVED HAVE A 14 DAY CANCELLATION COOLING PERIOD. FROM 14 DAYS OF RECEIVED DATE ALL ORDERS ARE SUBJECT TO A 30% CANCELLATION FEE AND IS LEGALLY BOUND BETWEEN SALES AGENT ACTING ON BEHALF OF MAEVARII TO RETAIL CUSTOMER.

Cancellations received after 14 days of received order will incur a 30% fee payable immediately. 

All new accounts must submit a completed Credit Application. First collection is strictly COD only.

After first COD collection season, a 30-day account can be applied for based on 2 criteria - 2 trade references and timely payment and communication on your first season with MAEVARII. Payment after 30 days will revert back to COD payment.

A MINIMUM ORDER OF 3 SIZES PER STYLE MUST BE PLACED FOR THE ORDER TO BE ACCEPTED

ALL ACCOUNTS INFORMATION, INVOICES AND PAYMENT ARE TO BE DIRECTED TO GWEN@MAEVARII.COM

ALL ORDERS MUST BE SUBMITTED ON THIS ORDER FORM. IT IS ILLEGAL TO TAMPER WITH THIS LEGALLY BINDING DOCUMENT FROM THE ORIGINAL ISSUED TO SALES AGENT ACTING ON BEHALF OF MAEVARII.

TAMPERING, CHANGING, DELETING, COPYING, MISUSE OF ASSETS, OF ALL MAEVARII INTERLECUAL PROPERTY WILL BE SEEN AS THEFT OF INTERLECTUAL PROPERTY AND WILL BE PROSECUTED WITH THE FULL FORCE OF THE LAW. 

Faulty garments on approval by Maevarii or proven without a doubt in a court of law of said faulty garment, will be issued a refund. Garments returned not in their garment bag and/or without tags, not in the same condition as they were packed and sent, will be treated as a CANCELLATION OF ORDER and a 30% honour fee will be charged for failing your commitment to your order placement with Maevarii.

On representation of Maevarii the Sales Agent is acting on behalf of Maevarii terms & Conditions and ALL order placement is seen as FINAL, without exclusion, and subject to a 30% CANCELLATION FEE.